Sage 300 CRE Support You Can Count On
Bangert’s Sage 300 CRE Support Plans are designed to provide you the best service options that fit your organization’s needs.
Pricing
Plans For Every Need
Essential
For companies looking for dependable support with cost-effective benefits.- Standard Response
- 4 Helpdesk Tickets per Year
Standard Response
First Response Within 48 Hours
Pro
For companies looking for predictable cost and maximum benefits.- Priority Response
- 10% Discount on Flat Rates
- No Ticket Limits
- Free System Review
- Free Improvement Plan Document
- Included Year-End Service
- 100% Cash Back (up to $3,000) when you switch to Sage Intacct1
- Weekly Sage 300 CRE Q+As
Priority Response
First Response Same Business Day
Basic
For companies looking for reliable service with consistent pricing.- Express Response
- 5% Flat Rate Discounts
- 2 Helpdesk Tickets per Month
- Free System Review
- Free Improvement Plan Document
- 50% Cash Back (Up to $1,500) when you switch to Sage Intacct2
- Weekly Sage 300 CRE Q+As
Express Response
First Response Within 24 Hours
Essential
For companies looking for dependable support with cost-effective benefits.- Standard Response
- 4 Helpdesk Tickets per Year
Standard Response
First Response Within 48 Hours
Pro
For companies looking for predictable cost and maximum benefits.- Save 10% Yearly
- Priority Response
- 10% Discount on Flat Rates
- No Ticket Limits
- Free System Review
- Free Improvement Plan Document
- Included Year-End Service
- 100% Cash Back (up to $3,000) when you switch to Sage Intacct1
- Weekly Sage 300 CRE Q+As
Priority Response
First Response Same Business Day
Basic
For companies looking for reliable service with consistent pricing.- Save 5% Yearly
- Express Response
- 5% Discount on Flat Rates
- 2 Helpdesk Tickets per Month
- Free System Review
- Free Improvement Plan Document
- 50% Cash Back (Up to $1,500) when you switch to Sage Intacct2
- Weekly Sage 300 CRE Q+As
Express Response
First Response Within 24 Hours
Flat Rates
1Pro Cash Back Rewards: 100% of your subscription will be credited toward your Deployment Services when switching to Sage Intacct, up to $3,000. Your total Cash Back Rewards will be calculated from your subscription start date. Plan cancellation results in loss of Cash Back Rewards.
2Basic Cash Back Rewards: 50% of your subscription will be credited toward your Deployment Services when switching to Sage Intacct, up to $1,500. Your total Cash Back Rewards will be calculated from your subscription start date. Plan cancellation results in loss of Cash Back Rewards.
Transparent Service Plan Agreement
Bangert’s Commitment To You
Our service plans are designed to provide you with the maximum benefits in a cost-effective package. In addition to the services outlined in the plan you choose, we commit to:
- Providing a timely resolution and clearly communicating issues
- Treating your staff with professionalism and respect
- Prioritizing critical requests
- Acting on open and honest feedback
- Capping price increases at 5% annually
Your Commitment To Bangert
In return, you commit to:
- Being on the plan for a period of 12 months
- Treating our staff with professionalism and respect
- Understanding that service demand can increase during certain periods
- Providing open and honest feedback
- Agreeing that Reports, Migrations, Training, and, depending on your plan, Year-End Services are sold separately
FAQ
What is a Bangert Support Plan?
Bangert Support Plans are a comprehensive monthly or annual subscription to receive support from Bangert on break-fix-help issues. Depending on which plan you choose, each one offers additional benefits.
Is Bangert Support and Sage Support the same?
Bangert Support and Sage Support are not the same. Sage Support is included in your Sage Business Care Plan/Maintenance Plan or Sage Subscription, whereas Bangert Support is provided by our Services Team through a separate subscription. Bangert Support also offers flat rates for services not included on a Support Plan.
When do I need to sign up for a Support Plan?
You can sign up for a Support Plan at any time before your next Helpdesk Ticket.
How is the Pro Plan different from Basic & Essential?
The Bangert Pro Plan has:
- Priority Response (same business day)
- 10% discount on Flat Rates
- 4 Helpdesk Tickets per Month
- Includes Year-End Services
- 100% Cash Back (up to $3000) when you switch to Sage Intacct.
The Basic Plan has a response time within 24 hours, 5% discount on flat rates, 2 Helpdesk Tickets per month, and 50% Cash Back (up to $1500) when you switch to Sage Intacct.
The Essential Plan has 4 Helpdesk Tickets per year and a response time within 48 hours.
If I’m on the Pro Plan or Basic Plan and I don’t use all of the allotted Helpdesk Tickets within the month, will they roll over?
Tickets do not roll over month-to-month.
What happens if a company exceeds the monthly ticket allowance? Will there be additional charges?
Based on the analysis of our customers’ ticket openings, 4 tickets monthly should be adequate for most of our heavy-use customers. However, if we recognize systematic overages, we will contact the customer to discuss a custom plan that fits their needs. In the event that a customer has the Basic Plan or Essential Plan, we will recommend an upgrade to our Pro Plan.
At this time, unless overages are consistent month-to-month, there is no additional per-ticket cost. If the overage is consistent, then we will contact the customer to discuss a custom plan. Additional costs beyond the plan, and any services excluded from the plan, will not come unexpectedly as these will be estimated to and approved by the customer.
What is the Free Improvement Plan Document that’s included in the Pro & Basic Support Plans?
The Free Improvement Plan Document consists of comprehensive action items to refine your Sage 300 CRE system and is made by our Services Team. While the Improvement Plan Document is free with the Pro & Basic Support Plans, taking action and completing the Improvement Plan is not and requires SOWs.
Do I need to be on a Support Plan for Year-End Service?
You do not have to be on a Support Plan for Year-End Services, however, if you are on a Pro Plan, Year-End is included (during normal business hours).
Do Support Plans include after-hours for Year-End Services?
There will be an after-hours surcharge for Year-End Services, which will be determined closer to Year-End.
What types of issues are covered by a Support Plan?
Your Support Plan Tickets cover break-fix issues (e.g., payroll issues, receiving an error message, GL out of balance, etc.) Depending on your Support Plan, you will receive a 5%-10% discount on flat-rate services such as reports, migrations, training, and Year-End (if not included).
Is there a limit to the number of users who can open Helpdesk Tickets or use Bangert Support?
How quickly will you get back to me?
For Pro Plan Members: Priority Response – First Response Same Business Day
For Basic Plan Members: Express Response – First Response Within 24 Hours
For Essential Plan Members: Standard Response – First Response Within 48 Hours
As noted in our Terms of Service, during certain periods in the year our demand for service can affect the SLA promised.
When does my Support Plan renew?
Your Support Plan will automatically renew on an annual basis, unless you notify billing@bangertinc.com of cancellation.
What if I want to cancel my Support Plan?
Cancellation is only authorized at the customer’s annual renewal date and for a period of 30 days thereafter. You can provide notice to Bangert of intent to cancel at any time by emailing billing@bangertinc.com. Once notice has been received, your subscription support plan will cancel at your annual renewal date.
What if I want to upgrade my Support Plan from Essential to Basic or Basic to Pro?
To upgrade your plan, please email billing@bangertinc.com or call 800-458-7369 and our accounting team will assist you and upgrade your plan!
How can I access my Support Plan invoice(s)?
You can access your Support Plan invoice(s) and Subscription in your Bangert Client Portal at any time. If you have not signed up for the Bangert Client Portal, please email billing@bangertinc.com and we will send you an invite to get signed up!