Support Plan terms
Effective date of 01/10/2024
Under the terms of this agreement, customer is paying a monthly or annual fee for the availability of and access to Bangert’s Sage Guided Success Premium services for a period defined in the Term Length section below. Bangert’s Sage Guided Success Premium Services include Bangert’s Deployment, and Refinement programs, live and on-demand classes, daily Q&A’s, and Help Desk.
Under the terms of this agreement, customer is paying a monthly or annual fee for the availability of and access to Sage Guided Success Premium group of services for a period defined in the Term Length section below. Bangert’s One group of services includes Bangert’s Enablement, Deployment, and Refinement programs, live and on-demand classes, daily Q&A’s, and Helpdesk.
Support for Sage Intacct Marketplace (ISV) products, custom development, and support or access to Bangert One for third party consultants are excluded.
Same day first response. Response times and SLA violations are calculated based on business days. During certain periods in the year our demand for service can affect the SLA promised. Service hours are M-F 8:00 am – 5:00 pm CST.
Bangert reserves the right to increase subscription support plan pricing by 5% annually.
These Terms of Service automatically renew on an annual basis, unless customer notifies billing@bangertinc.com of cancellation.
Cancellation is only authorized at the customer’s annual renewal date and for a period of 30 days thereafter. Customer can provide notice to Bangert of intent to cancel at any time by emailing billing@bangertinc.com. Once notice has been received, your subscription support plan will cancel at your annual renewal date.