A Plan for All Needs

MonthlyYearly (Save up to 10%)

Pro

For companies looking for predictable cost and maximum benefits.

$349/month

  • Same Day, First Response
  • No Ticket Limits
  • Included Year-End Service
  • 10% Discount on Flat Rates
Get 1 month free

Flat Rates

  • Reports

    Custom Quote

  • Report Change Orders

    *Change Orders are classified as any customization, request, or change to a reports intended scope

    Custom Quote

  • Migrations

    Custom Quote

  • Year-End Service

    $880

  • Training

    Custom Quote

Transparent Service Plan Agreement

Bangert’s Commitment To You

Our Pro Plan is designed to provide you with the maximum benefits in one cost-effective package. In addition to the services outlined in the Pro Plan, we commit to:

  • Providing a timely resolution and clearly communicating issues
  • Treating your staff with professionalism and respect
  • Prioritizing critical requests
  • Acting on open and honest feedback

Your Commitment To Bangert

In return, you commit to:

  • Being on the plan for a period of 12 months
  • Treating our staff with professionalism and respect
  • Understanding that service demand can increase during certain periods
  • Providing open and honest feedback
  • Agreeing that Reports, Migrations, Training, and, depending on your plan, Year-End Services are sold separately

Frequently asked questions

The Bangert Pro Support Plan is a comprehensive monthly or annual subscription to receive support from Bangert on break-fix-help issues.
Bangert Support and Sage Support are not the same. Sage Support is included in your Sage Business Care Plan/Maintenance Plan or Sage Subscription, whereas Bangert Support is provided by our Services Team through a separate subscription. Bangert Support also offers flat rates for services not included on a Support Plan.
You can sign up for a Support Plan at any time before your next Helpdesk Ticket.
Based on the analysis of our customers' ticket openings, 4 tickets monthly should be adequate for most of our heavy-use customers. However, if we recognize systematic overages, we will contact the customer to discuss a custom plan that fits their needs. In the event that a customer has the Basic Plan or Essential Plan, we will recommend an upgrade to our Pro Plan. At this time, unless overages are consistent month-to-month, there is no additional per-ticket cost. If the overage is consistent, then we will contact the customer to discuss a custom plan. Additional costs beyond the plan, and any services excluded from the plan, will not come unexpectedly as these will be estimated to and approved by the customer.
You do not have to be on a Support Plan for Year-End Services, however, if you are on a Pro Plan, Year-End is included (during normal business hours).
Your Support Plan Tickets cover break-fix issues (e.g., payroll issues, receiving an error message, GL out of balance, etc.) With the Pro Plan, you will receive a 10% discount on flat-rate services such as reports, migrations, and training.
Your Support Plan will automatically renew on an annual basis, unless you notify billing@bangertinc.com of cancellation.
Your Support Plan Tickets cover break-fix issues (e.g., payroll issues, receiving an error message, GL out of balance, etc.) With the Pro Plan, you will receive a 10% discount on flat-rate services such as reports, migrations, and training.
You can access your Support Plan invoice(s) and Subscription in your Bangert Client Portal at any time. If you have not signed up for the Bangert Client Portal, please email billing@bangertinc.com and we will send you an invite to get signed up!