Acumatica Support You Can Count On

Bangert’s Acumatica Support Plans are designed to provide you with the best service options that fit your organization’s needs.

Pricing

Plans For Every Need

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Low Priority Response

First Response Within 48 Hours

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Standard Response

First Response Within 24 Hours

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Express Response

First Response Same Business Day

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Low Priority SLA

First Response Within 48 Hours

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Standard SLA

First Response Within 24 Hours

>

Express SLA

First Response Same Business Day

Project Services

Training, Reports, Generic Inquiries and Customizations
Custom Quote

Transparent Service Plan Agreement

Bangert’s Commitment To You

Our service plans are designed to provide you with the maximum benefits in a cost-effective package. In addition to the services outlined in the plan you choose, we commit to:

  • Providing a timely resolution and clearly communicating issues
  • Treating your staff with professionalism and respect
  • Prioritizing critical requests
  • Acting on open and honest feedback
  • Capping increases to subscription and flat rate prices at 5% annually

Your Commitment To Bangert

In return, you commit to:

  • Being on the plan for a period of 12 months
  • Treating our staff with professionalism and respect
  • Understanding that service demand can increase during certain periods
  • Providing open and honest feedback
  • Agreeing that Reports, Migrations, Training, and, depending on your plan, Year-End Services are sold separately