Acumatica Support You Can Count On

Bangert’s Acumatica Support Plans are designed to provide you with the best service options that fit your organization’s needs.

Pricing

Plans For Every Need

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Low Priority Response

First Response Within 48 Hours

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Standard Response

First Response Within 24 Hours

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Express Response

First Response Same Business Day

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Low Priority SLA

First Response Within 48 Hours

:

Standard SLA

First Response Within 24 Hours

>

Express SLA

First Response Same Business Day

Project Services

Training, Reports, Generic Inquiries and Customizations
$195 /hour*
*Custom estimate needed.

Transparent Service Plan Agreement

Bangert’s Commitment To You

Our service plans are designed to provide you with the maximum benefits in a cost-effective package. In addition to the services outlined in the plan you choose, we commit to:

  • Providing a timely resolution and clearly communicating issues
  • Treating your staff with professionalism and respect
  • Prioritizing critical requests
  • Acting on open and honest feedback
  • Capping increases to subscription and flat rate prices at 5% annually

Your Commitment To Bangert

In return, you commit to:

  • Being on the plan for a period of 12 months
  • Treating our staff with professionalism and respect
  • Understanding that service demand can increase during certain periods
  • Providing open and honest feedback
  • Agreeing that Reports, Migrations, Training, and, depending on your plan, Year-End Services are sold separately